Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.9
Location
6.7
Service
7.9
Dining
8.1
Guest reviews
7.4/10
based on 15 reviews
7.7
7.7/10 based on 127 reviews
Emil
United States,
June
2024
8.2/10
Staying at this hotel was a delightful experience overall. The rooms were clean and tastefully decorated, providing a quiet and very comfortable space with a modern bathroom. The service was top-notch, with a very nice and helpful staff. The location was a bit far from main shopping malls but was perfect for attending events at the Kumamoto Stadium. The dining options were delicious, especially the buffet choices. The facilities were well-maintained and offered everything I needed for a great stay.
Rooms
9.0
The rooms were clean and tastefully decorated, very quiet, and extremely comfortable with a modern bathroom.
Service
9.0
The service was very nice with a helpful and polite staff.
Location
7.0
The location was a bit far from main shopping malls but excellent for attending events at the Kumamoto Stadium.
Dining
8.0
The dining experience was delicious, especially with the buffet options.
Facilities
8.0
The facilities were well-maintained and provided everything I needed during my stay.
Marcus
United Kingdom,
May
2024
8.0/10
The non-smoking room was spacious, clean, and very comfortable with a modern bathroom. The service during breakfast was polite and friendly. The location was a bit far from Higoozu train station, but OK for attending events like the rugby game at Kumamoto Stadium. The dining experience was nice, especially with Koshihikari brand rice. The facilities were well-maintained.
Rooms
8.0
The room was a good size and seemed clean.
Service
8.0
The service was polite and friendly.
Location
7.0
The hotel was a bit far from Higoozu train station, but convenient for events like the rugby game at Kumamoto Stadium.
Dining
8.0
The dining experience was nice, especially with Koshihikari brand rice.
Facilities
9.0
The facilities were well-maintained.
Stuart
United Kingdom,
March
2024
7.4/10
The hotel offers really economical rates, but the rooms were smaller than what I expected for the price. On the bright side, they were very quiet, and the staff was exceptionally friendly.
Rooms
7.0
The rooms were quite small but very quiet, and the staff was very friendly.
Service
9.0
The staff was polite, friendly, and incredibly helpful.
Location
6.0
The hotel is a bit far from Higoozu train station, which could be a downside, but it was okay as we were there to attend a rugby game at Kumamoto Stadium.
Dining
8.0
The buffet was delicious with nice local products.
Facilities
7.0
The facilities were adequate for our stay with no major complaints.
Anna
United States,
February
2024
7.4/10
The hotel rooms were compact, yet very well planned and modern, offering a good size and clean atmosphere, even though they faced the backside. The service was very nice overall, although during breakfast time it seemed a bit unwelcoming. The location, while a bit far from Higoozu train station and lacking nearby amenities, was convenient for reaching Aso and Kumamoto, making it a suitable choice for visitors near Kumamoto Airport in Japan. The dining options, particularly the delicious buffet and availability of vegetarian and vegan dishes, added to the positive experience. The facilities provided were satisfactory, and the value for money was reasonable.
Rooms
8.0
The rooms were compact, yet very well planned and modern, offering a good size and clean atmosphere, even though they faced the backside.
Service
7.0
The overall service was very nice, although it seemed a bit unwelcoming during breakfast time.
Location
6.0
The location, while a bit far from Higoozu train station and lacking nearby amenities, was convenient for reaching Aso and Kumamoto, making it a suitable choice for visitors near Kumamoto Airport in Japan.
Dining
9.0
The dining experience, particularly the delicious buffet and availability of vegetarian and vegan dishes, added to the positive experience.
Facilities
7.0
The facilities provided were satisfactory.
Sean
United Kingdom,
January
2024
7.4/10
The hotel provided a comfortable stay with clean and modern rooms. The friendly staff made me feel welcomed, although the room size was smaller than expected for the price. The convenient location was ideal for attending events at Kumamoto Stadium but required a bit of walking from the train station. The dining experience was delightful, especially the delicious Sicilian cunzato bread at the buffet. The facilities were well-kept and contributed to an overall pleasant stay.
Rooms
8.0
The rooms were comfortable with a modern bathroom, although a bit squeezing. They were clean and tastefully decorated.
Service
7.0
The staff were polite and friendly, particularly during breakfast time. However, there were moments where they seemed not to welcome us.
Location
7.0
The hotel was okay for attending events at Kumamoto Stadium and convenient for exploring regions like Aso and Kumamoto. It was near Kumamoto Airport but far away from the JR station.
Dining
8.0
The dining experience was nice, especially the delicious buffet with Sicilian cunzato bread. The proximity to a supermarket added convenience.
Facilities
7.0
The facilities were adequate and satisfying during my stay.
Louis
United Kingdom,
November
2023
7.6/10
My stay was fantastic overall. The hotel had modern and well-planned rooms, albeit a bit small for two people. The service was very nice, with kind and well-trained staff, though there was a slight feeling of not being fully welcomed. The location was convenient for visiting Aso and Kumamoto but a bit far from the Higoozu train station. The dining experience was delightful, especially the buffet with delicious options. The facilities were satisfying, however, a bit squeezing in some areas.
Rooms
8.0
The rooms were compact, yet very well planned and modern.
Service
7.0
The service was very nice with kind and well-trained staff, although there was a slight feeling of not being fully welcomed.
Location
7.0
The location was convenient to Aso and Kumamoto but a bit far from the Higoozu train station.
Dining
9.0
The dining experience was delicious in the buffet with enjoyable options.
Facilities
7.0
The facilities were satisfactory, offering what was needed.
Oliver
United Kingdom,
November
2023
7.2/10
The hotel offers very small yet friendly staff and very clean and spacious rooms at a highly economic rate, making it a cozy stay. However, the location may be a bit far from the train station and lacks nearby attractions.
Rooms
8.0
The rooms may feel a bit squeezing but are ultimately spacious and clean.
Service
7.0
The service is nice, with very helpful staff, although occasionally unfriendly during breakfast time.
Location
6.0
The location, while a bit far from Higoozu train station, is convenient for those attending events at Kumamoto Stadium and exploring Aso and Kumamoto.
Dining
8.0
The dining experience is pleasant, especially the buffet offering delicious seasonal products.
Facilities
7.0
The facilities provide all necessary amenities at a reasonable level of quality.
Tim
United Kingdom,
October
2023
7.6/10
The hotel is conveniently located for attending events at Kumamoto Stadium and exploring regions like Aso and Kumamoto. The rooms are spacious and clean, but the distance from Higoozu train station might be a drawback. The dining options are nice, with delicious buffet choices, and the easy access to supermarkets adds value. However, the service seemed unfriendly at times, despite helpful assistance with dry cleaning and housekeeping services.
Rooms
8.0
The room was spacious and clean, tastefully decorated.
Service
7.0
The service was a bit mixed, with helpful assistance but sometimes unfriendly interactions.
Location
7.0
The hotel's location is convenient for visiting Aso and Kumamoto regions, but it is a bit far from Higoozu train station.
Dining
8.0
The dining experience offers nice buffet options and easy access to a supermarket.
Facilities
8.0
The hotel provides adequate facilities for a comfortable stay.
Frank
United Kingdom,
October
2023
8.0/10
The hotel is a convenient base for exploring the Mt. Aso area and is near Kumamoto Airport. The rooms are modern and comfortable but slightly small for two people. The service, especially during breakfast time, was polite and helpful. The location is good for accessing regions like Aso and Kumamoto, though a bit far from the main shopping malls. The dining experience was nice, especially the delicious buffet. Overall, a pleasant stay with some minor drawbacks.
Rooms
8.0
The rooms were compact, yet very well planned and modern.
Service
9.0
The staff were polite and friendly, especially during breakfast time.
Location
7.0
The hotel is convenient to Aso and Kumamoto but a bit far from the main shopping malls.
Dining
8.0
The dining was nice, especially the delicious buffet.
Facilities
8.0
The hotel offers good facilities for a comfortable stay.
Adam
United States,
September
2023
7.0/10
Staying at this hotel was a real steal with the modern bathroom and super comfortable bed at a very economical rate. The service during breakfast time was a pleasant surprise with kind and well-trained staff, although a bit unwelcoming initially. The location was decent, especially if you're into rugby games at Kumamoto stadium or exploring areas like Aso and Kumamoto, but a bit far from main shopping hubs. The dining experience in the buffet was delightful but lacked variety. Overall, a great value for money stay with some minor drawbacks.
Rooms
8.0
The room was a good size, clean, and the bed was very comfortable.
Service
7.0
The staff during breakfast time were polite and friendly, although they seemed a bit unwelcoming initially.
Location
6.0
The location was suitable as a base for exploring Mt. Aso area and regions like Aso and Kumamoto, but a bit far from the JR station and main shopping areas.
Dining
7.0
The dining experience in the buffet was nice, but could benefit from more variety.
Facilities
7.0
The hotel offered decent facilities for a comfortable stay.
John
United Kingdom,
September
2023
7.4/10
My stay at the hotel was pleasant, with clean and comfortable rooms and very helpful staff. However, the distance from the Higoozu train station was a bit inconvenient. The dining experience was enjoyable, particularly in the buffet. The facilities were adequate for a comfortable stay.
Rooms
7.0
The room I stayed in was a good size and seemed clean. The modern bathroom added a nice touch, though it felt a bit squeezing at times.
Service
9.0
The staff were very helpful during my stay, making sure I had everything I needed. Their assistance was much appreciated.
Location
6.0
The location was a bit far from Higoozu train station, requiring a 20-minute walk or a 660¥ taxi ride. However, it was suitable for attending events at Kumamoto stadium.
Dining
8.0
The dining experience, especially in the buffet, was nice with delicious options available. The nearby supermarket was convenient for additional food choices.
Facilities
7.0
The hotel's facilities were adequate for a comfortable stay, providing what I needed during my time there.
Stephanie
United States,
September
2023
7.2/10
I had a pleasant stay at the hotel with its clean, tastefully decorated rooms, although they were a bit small for two people. The service was polite and friendly, ensuring a comfortable experience. The location, while a bit far from Higoozu train station, was convenient for exploring Aso and Kumamoto. The dining options were nice, especially the delicious buffet. However, the facilities could use some improvement, mostly in terms of size and modernity.
Rooms
8.0
The rooms were clean and tastefully decorated, offering modern bathrooms. They were very comfortable despite being a bit small for two people.
Service
7.0
The service staff seemed to welcome us with polite and friendly gestures.
Location
6.0
The hotel's location was a bit far from Higoozu train station, requiring a 20-minute walk or a ¥660 taxi ride, but it was convenient for visiting Aso and Kumamoto.
Dining
9.0
The dining experience was delightful with a nice buffet offering delicious dishes.
Facilities
6.0
The facilities were adequate, but there's room for improvement in terms of size and modern amenities.
Elizabeth
United States,
August
2023
7.8/10
My stay at the hotel was overall pleasant. The rooms were clean and comfortable, although a bit smaller than expected for the price. The service was excellent, with very kind and well-trained staff. The location was convenient for attending a rugby game at the Kumamoto stadium, but a bit far from some attractions. The dining experience was nice, especially with a variety of local cold cuts available. The facilities met my needs during my stay.
Rooms
8.0
My room facing the backside was a good size and seemed clean, with a good bed.
Service
9.0
The staff were polite, friendly, and always ready to help.
Location
7.0
The hotel was a bit far from Higoozu train station, but close to the airport and convenient for exploring Aso and Kumamoto.
Dining
8.0
The dining experience was enjoyable, especially the buffet with delicious options.
Facilities
7.0
The hotel had all the necessary facilities for a comfortable stay.
William
United Kingdom,
July
2023
7.4/10
The hotel offers very comfortable rooms with modern bathrooms at a very economical rate, although they are smaller than expected when compared to other locations. The staff is extremely friendly, making the stay pleasant overall.
Rooms
8.0
I found the rooms to be very comfortable with modern bathrooms, but they were a bit smaller than what I anticipated, especially for the price. However, they were clean and cozy.
Service
7.0
The staff was very helpful and friendly during breakfast time, but their welcoming attitude seemed lacking at times. The dry cleaning and housekeeping services were efficient.
Location
8.0
The hotel is conveniently located for attending events at Kumamoto Stadium and exploring regions like Aso and Kumamoto, although it is a bit far from the Higoozu train station. On the bright side, it is close to the airport, serving as a good base for the Mt Aso area.
Dining
7.0
I enjoyed the nice buffet options, and the food was delicious. However, the variety could have been better, especially for vegetarians.
Facilities
7.0
The hotel provides satisfactory facilities for a comfortable stay, but nothing exceptional. The value for money is decent considering the amenities available.
Frederick
United Kingdom,
May
2023
7.8/10
The hotel offers very small but well-planned and modern rooms at a very economic rate. The friendly staff and modern amenities make for a compact yet comfortable stay, despite facing the backside of the property.
Rooms
8.0
The rooms are compact, yet very well planned and modern.
Service
9.0
The staff was very helpful and kind, making my stay very nice.
Location
7.0
The hotel is a bit far from Higoozu train station, but convenient to Aso and Kumamoto. It took about 20 minutes to walk or a 660¥ taxi ride. The distance to main shopping malls and difficulty accessing from Ozu are slight downsides.
Dining
8.0
The hotel offers delicious dining options, particularly with traditional regional home-made products. The buffet experience was nice.
Facilities
7.0
The hotel offers dry cleaning services and efficient housekeeping. However, access to nearby coin laundry might be an issue.